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CUSTOMER SERVICE

questions or issues? We're here to help!

Call us or Whatsapp or Line or other at

+6285860484786 or +6281320213939

send an email

bandungbirutrading@gmail.com or bandungbiru@yahoo.com

How do I track a post?

Team we will provide tracking number information when the goods have been sent. With the tracking number the buyer can monitor the travel order products through the website of the shipping agent.

How can I contact your courier?

You can contact him directly to the shipping agent you have chosen to deliver your order product or check the shipping tracking code that we provide.

Do you provide international shipping?

Yes, we can ship via FEDEX, DHL, UPS or any international shipping agency you trust

What is your return policy?

If there is any damage to the item we will replace it without charge of replacement, but for postage we do not bear it.

Domestic shipping options?

We provide delivery through reliable agents in Indonesia, including JNE, Pos Indonesia, TIKI, J&T, Gojek, Grab, etc

FAQ

SHIPPING

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